Refund policy

Refund & Returns Policy

Last updated: September 13, 2026

At WarmTheory, all sales are final. We do not offer refunds and do not accept returns for change of mind, incorrect selection, or any reason other than the damaged-item exception described below.

Damaged Items

If your order arrives damaged, you must notify us within 48 hours of delivery by emailing xuworkceo001@gmail.com with a clear photo of the damaged item and your order number. Claims submitted after 48 hours, or without photographic evidence, will not be accepted.

Once a damage claim is approved, WarmTheory will send a replacement item at no additional cost, subject to stock availability. We do not issue refunds under any circumstances, including for approved damage claims.

If we request that the damaged item be returned to us as part of processing your claim, the customer is responsible for the cost of return shipping.

Non-Returnable Situations

Change of mind or buyer's remorse
Incorrect size, colour, or product selected at checkout
Items damaged after delivery due to misuse, accident, or normal wear and tear
Claims submitted after the 48-hour damage reporting window has passed

Statutory Rights

Nothing in this policy limits or excludes any rights you may have under the Consumer Protection Act 68 of 2008 (South Africa) that cannot lawfully be waived or contracted out of.